Annexo - Canada

Migration institutions in Canada

Citizenship and Immigration Canada (CIC) was created in 1994 to link immigration services with citizenship records, promote the unique ideals that all Canadians share, and help to build a stronger Canada.

In 2008, the Multiculturalism Program was moved from Heritage Canada to CIC.


CIC’s mandate comes from the shared jurisdiction of Section 95 of the Constitution Act, 1867, the Citizenship Act, and the Immigration and Refugee Protection Act.


CIC and its partners will build a stronger Canada by:

  • Developing and implementing policies, programs and services that:
    • facilitate the arrival of people and their integration into Canada in a way that maximizes their contribution to the country while protecting the health, safety and security of Canadians;
    • maintain Canada’s humanitarian tradition by protecting refugees and people in need of protection;
    • enhance the values and promote the rights and responsibilities of Canadian citizenship; and
    • reach out to all Canadians and foster increased intercultural understanding and an integrated society with equal opportunity for all, regardless of race, ethnicity and religion.
  • Advancing global migration policies in a way that supports Canada’s immigration and humanitarian objectives.

Vision for a stronger Canada

A stronger Canada – a safe and secure country with a shared bond of citizenship and values; a country that continues to support our humanitarian tradition and draws the best from the world to help build a nation that is economically, socially and culturally prosperous.

The department performs the following tasks:

  • screens and approves for admission, immigrants, foreign students, visitors and temporary workers who help Canada’s social and economic growth
  • resettles, protects and provides a safe haven for refugees
  • helps newcomers adapt to Canadian society and become Canadian citizens
  • manages access to Canada to protect the security and health of Canadians and the integrity of Canadian laws and
  • helps Canadians and newcomers to participate fully in the economic, political, social and cultural life of the country.


In 2008, approximately 176,000 people became Canadian citizens and took an oath of citizenship at ceremonies across the country. The oath is a personal commitment to accept the responsibilities and privileges of Canadian citizenship.

CIC manages the application process and guides applicants through the steps to becoming Canadian citizens. CIC staff process citizenship applications, requests for proof of citizenship and searches of citizenship records.


Canada has a proud tradition of welcoming immigrants. Our immigration system, refugee system and network of organisations to help newcomers settle and integrate are among the best in the world.

One of every six Canadian residents was born outside the country. Immigration has helped to make Canada a culturally rich, prosperous and progressive nation.


The Government of Canada is committed to reaching out to Canadians and newcomers and is developing lasting relationships with ethnic and religious communities in Canada. It encourages these communities to participate fully in society by enhancing their level of economic, social, and cultural integration. CIC’s Multiculturalism Program draws its mandate from the Canadian Multiculturalism Act (1988).

Actions to connect with and protect national emigrants abroad

Service Canada is a centralised distribution network of services of the Government of Canada. In association with other departments, agencies, and government levels it offers Canadians an easy access point to a broad range of programs and services that they need.

Canadian users can access 77 services through Service Canada, via the internet, telephone, in person, or by mail, at any Service Canada office or centre, or at other designated service points.

Service Canada’s objective is to continuously improve and add services. Through a variety of client satisfaction measurement tools, the changing needs of Canadians are tracked, which enables Service Canada to guarantee the continuous improvement to its service.

What they offer

Service Canada gathers an increasing number of services offered by federal departments and agencies, and creates associations with other government levels and service providers to offer even more services to the community. If the user wishes to request employment insurance or a passport, look for a job, or obtain a social security number, Service Canada is the place to which he/she can resort.

Who uses Service Canada?

  • More than 32 million Canadians of all social statuses, including young people, elderly persons, aboriginal peoples, disabled persons, and new Canadians.
  • Communities across the country, including those located in remote, rural areas, and in the North.

Activities for 2009-2010

In 2009-2010, Service Canada performed the following activities:

  • Paid out $88,000 million in benefits for Canadians
  • Processed close to 1.5 million applications for social security numbers
  • Received and reviewed 412,367 passport applications
  • Attended close to 9.8 million visitors to their customer service offices
  • The Job Bank allowed employers to publish 904,000 job advertisements
  • Answered more than 58.6 million calls addressed to the Government of Canada
  • Received 55.1 million visits to its web page
  • Created 137 bilingual centres
  • Investigators of Employment Insurance, Canada Pension Plan, and Old Age Security (EI/CPP/OAS) completed 560,633 investigation cases.